Chipmunk · 5BR · Pool · Hot Tub · RV Parking · Citrus Heights

We checked into the property at around 5pm. The high for that day was 104 degrees and we arrived to find that the air conditioning was malfunctioning. It was apparent that this was a preexisting issue as there were multiple fans throughout the house, (including an industrial sized metal fan in the living room) in addition to a portable air conditioning unit in the lower floor that was haphazardly installed. The upstairs rooms (with the exception of one) were all suffocatingly hot. We immediately informed the host and air bnb of the issue. Their HVAC contractor wasn’t available and the host took until 9pm to come to the house. They did nothing to fix the issue, took away the portable air conditioner and told me with a straight face that the air conditioning was working while standing in a suffocatingly hot room with nothing coming out of the vent. At 10pm, out of concern for the small children we were with, we left to a hotel. No apology. No refund. Just a ruined vacation.

We stayed at the height of summer and the home's central AC was completely inoperable for our entire stay. An HVAC technician confirmed it could not be repaired until after we checked out. The portable AC unit cooled only a small area of the home, while the fans simply circulated the hot air. We booked this property because it advertised air conditioning, and had we known it wasn't functional, we would have booked elsewhere. What ultimately earned this one-star review was how the situation was handled afterward. Despite acknowledging the AC was unusable for our entire stay, the host refused to provide any compensation beyond Airbnb's standard AirCover refund. We expected the host to take greater ownership of an issue that substantially impacted our family's stay. I hope the AC has since been repaired, but based on both the stay and how it was handled, I cannot recommend this property.

Our grandchildren spent almost the entire visit enjoying the wonderful pool, while the adults were able to relax in the shade of the covered patio by the pool! Plenty of space for all 10 of us to be comfortable inside the house. Comfortable beds. The hosts were amazingly responsive. We texted back and forth to remotely heat up the hot tub when we wanted to use it. And he heated up the pool right when he said he would. Excellent hosts and a very comfortable holiday home!